Middle East & Africa’s Telecom Specialist for Spares & Repairs 
Managed Care & Low OPEX Contracts

Managed Care Services

Managed Care Services

As Part of the Opex vs Capex Optimization Infinity Supply offers Managed Care Service (MCS) with a target to create value providing world-class services that meet client’s needs. This is backed by an efficient global and local supply-chain and service delivery network and by utilizing global partners.

Spare Parts Management Service

Infinity-Supply is a one-stop Spare Parts Management Service solution which includes aggregated order handling via Frame Contracts, track spare parts supply for multi-OEM brands.  We engage in client’s inventory management, first-class and flexible logistics fulfilment and professional service management. We are about complete Sourcing, in-time deliveries and Cost Control.  We cover obsolete manufacturers, early technologies and networks from 2 G to 4 G.  With a solution for Faster and more Experienced than competition sourcing and supply solution, we implement an accurate spare parts delivery service.  We ensure that spare parts are delivered to the correct location, in a timely manner, at lowest costs.

As technologies evolve rapidly, networks are becoming more complicated and the demand placed on professional spare parts services is more necessary than ever.  We meet telecom networks needs for high-level sourcing and outsourcing.  Infinity-Supply Spare Parts Management Service solution has been applied to over 96 countries, working with 225 operators and over 1200+ global projects.

Infinity Supply engages in efficient management of multiple OEMs, diverse technologies and types of network infrastructures.  We work hands –on via outsourcing of our Clients’ needs, and hands – off via their outsourced solutions, bottom line, we eliminate the need for operators’ investment reducing their OPEX- and CAPEX.

“Why swap-up unless needed”?  Rural areas are well served via retention of cash- cow technologies  Revenues are ensured via allegiance to legacy wherever needed, your network benefits of more efficient and just on-time maintenance.  With Spare parts handled through managed contracts, your network is safe-guarded for its stability, regardless of equipment generation.

We support and assist you to create forecasts which allow us to support with advanced sourcing and thus ensuring deliveries of needs are leveled to your targets.  Infinity Supply allows you to focus on your core business and thus to over- exceed your targets.

Key Principles of Managed Care Services

The MCS business is the Infinity Supply solution for managing, replacing, and recycling hardware and spare parts. MCS fulfils Customer orders for brand name Spare Parts and serves Customers’ internal teams with Installation Teams during Commissioning or Test Beds when Commissioning Spares.

Sourcing & Repair Services

Spare Part Supply Service (SPS)

Infinity Supply sells and supports spare parts for all OEMs products. Spare parts are ordered by customers to build their buffer stock. They are indispensable in allowing customers to operate their networks accurately, optimally and with high availability from the early stages and throughout the network lifecycle. Units provided by SPS are refurbished, but could be new upon request. The supply includes all items and units including those who have reached the EOS/EOL milestones. All units have a warranty of 12 months.

Refurbished Spares

Our sourcing and refurbished solutions have been built upon our comprehensive vendor networks and supply chain expertise – All the know-how and resources are implemented and delivered through our supply chain management system. We handle equipment of all quantity and brands allowing customers to have a one-stop shop. With our engineering team, custom configurations are available with rapid turnaround. Testing is a main fact.

Repair & Return Services

Infinity Supply provides a complete repair service to the operators around the world. Many clients are dissatisfied with existing repair options locally, while high quality refurbished equipment might be hard to find or price is too high. Our repair service cost can go as low as 50% from refurbished, hence our clients benefit from repairing instead of replacing.

Our Services Include:

• In/Out of Warranty Component Repairs
• Electronic Repairs
• Cosmetic Repairs
• Emergency Repairs and Replacement
• OEM Repair Support
• Multi-Vendor Repairs
• Return Logistics
• Import/Export Management

In the Repair & Return Service, Infinity Supply repairs the customer unit and sends the same unit back to the customer. The customer retains ownership of the unit during the repair process. The R&R service is most beneficial when:

• Legal regulations require Infinity Supply to send the same unit back to the customer after repair.
• Local taxation makes it more expensive to provide the Advance Replacement Service.
• The unit does not contain any OEM identification labelling or is for any other reason not recognizable by customers.

The turnaround time in the Repair & Return Service is typically 1-3 weeks for “most wanted”. For large quantity of same item orders Defined Turnaround can be lower based on minimum quantity part of program “Portable Repair Lab”. TAT starts when the faulty unit arrives at Infinity Supply’s premises and ends when the repaired unit reaches back the customer premises excluding times spent in customs clearance. The service includes all items and units including those who have reached the EOS/EOL milestones. Warranty for repair is 12 months.